Your MTCIT Preferred Digital Services Channels

 

About the Consultation

This consultation aims to enhance community participation in improving the digital services provided by the Ministry of Transport, Communications, and Information Technology. It seeks to understand users' preferences in utilizing various channels, such as the website, mobile application, Sanad offices, or any other preferred channels, to ensure a smooth and convenient experience that meets everyone's needs.

 

Objective of the Consultation:

• Assess the level of user satisfaction with the current service delivery channels.
• Identify the most utilized and effective channels from the community's perspective.
• Collect suggestions to develop and improve digital services in line with users' needs and expectations.
• Making the decision to apply users' preferences in improving and developing service channels based on the results gathered from the consultation.

 

Expected Outcomes:

• Enhance and develop existing channels based on user feedback.
• Improve user experience and ensure easy access to Ministry services through preferred means.
• Gain deeper insight into the community's needs and expectations for digital services.
• Increase beneficiary satisfaction and promote broader use of digital services.

 

Consultation Period:

January 26, 2025 – February 16, 2025

 

Consultation Link: Preferred Digital Services Channels