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Best Performing Entity in Achieving Outstanding Digital User Experience and Beneficiary Satisfaction |
Best Government Entity for Achieving Digital Transformation |
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This Award is granted to government entities that have prioritised a user-centric approach and achieved an advanced level of continuous improvement and user satisfaction with digital services provided by the entity through various digital channels.
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This award is granted to governmental entities that have achieved significant progress in meeting the requirements of the governmental digital transformation programme. The results of periodic assessments of excellence in governmental digital transformation are taken into consideration, covering perspectives such as digital readiness and service maturity. |
Evaluation Criteria
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Innovation and digital excellence
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Contribution to the enhancement of government performance |
Technologies utilisation and effectiveness of use
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Roadmap and implementation plan for the digital transformation of the institution |
Planning, managing, and monitoring the performance of digital transformation
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Integration of digital solutions and risk analysis
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Governance of the technological environment and business continuity |
Achievement and tangible outcomes
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Case study and ensuring sustainability |
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Digital experience |
Satisfaction of beneficiaries with services and digital solutions |
Digital accessibility and availability |