Brief:

Public sector transformation being the prime focus in the agile E-Government implementation in the Sultanate of Oman, this session focuses on knowledge management and benchmarking for excellence. Such metric may involve measuring customer-satisfaction using both subjective and objective metrics. In a wide-arching scope value-based management and change management are key drivers to innovation in management that boosts government’s competitiveness and promotes excellence using best practices. 

Speaker:

Kim Andreasson, Managing Director of DAKA advisory AB, Sweden. (also Consultant for the UN eGovernment survey)

Goals:

• Explore policy recommendation on enhancing performance through E-Government service metrics.
• Measuring e-Government and re-engineering for excellence from systems, technology and people perspectives.
• Build capacity for developing user-centric e-government strategies, involving benchmarking.
• Create adequate awareness within the public sector about relevant statistical concepts and encourage deep analysis discussions on how to construct and measure such indicators.